Order Cancellation Policy

 

Welcome to our Order Cancellation Policy. This policy applies to all orders placed through the online store of habisento (hereinafter referred to as “we”). We are committed to providing a clear and reassuring shopping experience.

1. Order Cancellation Conditions

• If your order has not been shipped within 48 hours after placement, you may contact us directly to cancel it.

• If more than 48 hours have passed or the order has already been shipped, cancellation is not available. Once the order is delivered, you may still contact us to request a return and refund.

2. Order Cancellation Process

1. Please contact our customer service team by email or phone, explain your cancellation request, and provide your order number and proof of payment.

2. We will handle your request as quickly as possible and notify you promptly of the result and refund arrangement once approved.

3. Refund Process

• Refund method: Refunds will be issued to the bank card used for the original payment.

• Processing time: Refunds are generally expected within 1–3 business days, depending on bank processing times. If there is any delay, please feel free to contact us for assistance.

4. Contact Us

Contact Address: 3643 WOODLAKE RD,BELLINGHAM,WA 98226-8603,United States
Customer Service Phone: +1 (564) 240-8036
Customer Service Email: assist@habisento.com
Service Hours: Monday to Friday, 9:00–17:00 (AEST)